Manager, Global Clinical Solutions

Job Title: Manager, Global Clinical Solutions

Introduction: Global Clinical Solutions (GCS) delivers services and technology that enable AstraZeneca's Clinical Development programs, partnering with internal teams and external stakeholders to drive operational excellence. The Manager, GCS is responsible for coordinating and leading the delivery of GCS services across projects and initiatives to meet time and quality targets.

Key Responsibilities:

• Coordinates and delivers GCS services and coordinates life cycle management and business continuity for projects services and technology.
• Provides expert support to user communities, including conducting training on processes, systems, and tools, facilitating information exchange, establishing proven methods, and maintaining communication with relevant parties across GCS and AZ.
• Conducts critical analyses of processes and tools to define business usage and finds opportunities to improve efficiency/effectiveness of systems/services/processes whilst reducing business continuity risks.
• Contributes to and/or develops business cases for continuous improvement projects.
• Leads or manages business improvement projects according to lean principles, including planning, prioritizing, implementing and tracking delivery.
• Serves as AZ co-Project Manager for eCOA (electronic Clinical Outcome Assessment) and DPS (Digital Patient Solutions) setup, maintenance, and closure, using project tracking tools to manage timelines, costs, risks, UAT, and stakeholder updates.
• Coordinates input to eCOA/DPS user requirements (from Business Analyst and study stakeholders) based on the Clinical Study Protocol (CSP) and prior end-user experience; agrees system functionality with suppliers.
• Leads operational maintenance to keep systems aligned to the latest CSP and in a validated state; authors and manages change requests with risk assessment and ensures issues are documented and addressed.
• Establishes UAT approach for setup and maintenance; requests UAT resources; consults on test scripts, plans, reports, and change closure documentation.
• Supports the implementation of changes to improve the way various functions and teams perform.
• Evaluates and monitors the performance and efficiency of programs to ensure that program implementation is on target.
• Responsible for training colleagues to use continuous improvement in the new ways of working and embed change culture.
• Grows capabilities, applies new approaches to improve work and has positive impact on team performance creating learning opportunity for others.
• Responsible for knowledge management of continuous improvement activities and ensuring that the knowledge is used in the selection and execution of future activities.