Description
At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.
The Technical Service Advisor serves as a key point of contact for customers, providing expert guidance on product specifications, applications, and performance characteristics. This role leverages technical expertise to advise customers on proper product selection and usage, troubleshoot technical issues, and provide accurate product information.
Job Accountabilities:
- Deliver accurate product advice and technical support regarding lubricants and their applications to customers and sales staff
- Assist the internal and external sales force by providing cross-referencing against competitor products to secure market advantages
- Respond efficiently to inbound customer enquiries with comprehensive, reliable product information
- Respond to incoming customer emails promptly, providing expert technical advice and tailored product recommendations
- Guide clients on proper product applications while troubleshooting and resolving concerns professionally
- Maintain a high standard of professional communication when addressing technical enquiries and customer issues
- Investigate and manage technical complaints from internal and external stakeholders through diligent information gathering
- Liaise closely with cross-functional managers and departments to formulate effective, data-driven corrective recommendations
- Provide consistent, structured progress updates to stakeholders throughout the lifecycle of the technical dispute
Primary Interactions - Internal And External:
- Communicate with all internal and external stakeholders, including customers and technical staff
- Liaise with Valvoline Sales staff on product recommendations and industry updates
- Help Sales Staff with Cross referencing competitors' products
- Liaise with the Technical Service Coordinator & Regional Technical Manager to provide correct information to customers
What You Bring to the Role:
- Relevant tertiary education
- 2+ years of experience in Automotive, and/ or Lubricant industry and/ or associated similar Industry
- Or experience working in an oil laboratory with knowledge of oil testing and physical properties
Competencies Desired:
- Technically competent in Lights Vehicle Mechanical Technology or Automotive lubricants or associated similar Industry
- Good literacy skills - ability to read product names, codes names etc.
- Good numeric skills - ability to work with alpha-numeric codes, basic mathematics, weights etc.
- Sound computer literary • Excellent communication, information management and problem-solving skills
- Embodies the three virtues to be an ideal team player: hungry, humble and smart
- Passion for motorsports, cars, and the industry with an enthusiastic disposition to share your knowledge
Benefits Of Joining The Valvoline Team:
- Competitive Remuneration Package: Generous base salary + 12% super + bonus incentive program & 20% annual leave loading
- Wellbeing: 2 paid wellness days per year & access to our Employee Assistance Program
- Recognition Programs: Annual ANZ Award Ceremony & Hands on Expertise Awards quarterly
- Endless Opportunities: Global career opportunities, ongoing training & development & access to LinkedIn Learning