Seller Systems Operations Associate, (Night Shift)

Job Overview

Stripe is launching Stripe Delivery Centers, a brand new global team to design, implement, and grow Stripe's operations for the next decade. As a Seller Systems Operations Associate on the night shift, you will play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.

Responsibilities

• Troubleshoot and solve external user issues
• Analyse processes and instigate changes to help scale operations and improve user experience
• Collaborate with other Stripe teams to enhance product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Learn how Stripe operates from the ground up and make a real impact on the future of the organisation
• Build a brand new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow

Requirements

• User-first mindset with experience in customer support or technical support (2-4 years)
• Excellent communication skills, both written and verbal
• Strong analytical thinking and problem-solving abilities
• Experience in customer service or internal/external user-facing operations
• Ability to learn about technical products and processes, organised and self-motivated
• Process-oriented mindset with the ability to get things done
• Enjoy working in an in-office environment with strong cross-team collaboration and support
• Able to prioritise and work in a quick-moving environment
• Willing to work one Saturday each month, receiving a weekday off the following week

Preferred Qualifications

• Prior experience or knowledge in user support
• Experience in risk operations
• Experience working on projects or process improvement initiatives