Partner Solutions Architect

Join the team as Twilio's next Partner Solutions Architect.

This position is needed to act as a lead technical strategic advisor for our most strategic partners in the LATAM region, ensuring they have the technical vision and enablement to build world-class solutions on the platform.

In this role, you will maintain alignment with internal GTM teams to drive regional success and serve as a Subject Matter Expert to help shape our global partner strategy and product roadmap.

Responsibilities:

• Drive technical enablement and readiness across strategic partners to ensure long-term architectural self-sufficiency.
• Partner with regional GTM teams to embed partner implementation strategies into early-stage planning and business alignment.
• Architect scalable, secure solutions that integrate products into complex enterprise technology stacks.
• Act as a technical bridge between the partner community and Product teams to influence global roadmaps.
• Create reusable solution assets and technical documentation that help partners scale adoption.

Qualifications:

• 8+ years of experience in technical pre-sales, consulting, or partner-facing architectural roles.
• Demonstrated experience in System Integrator (SI) or Technology Partner ecosystems focused on building technical practices.
• Technical fluency in API-first architectures and the ability to build functional prototypes to demonstrate integration concepts.
• Outstanding communication skills with the ability to convey complex technical topics to both executive and developer audiences.
• Proficiency in multiple languages applicable to the LATAM region: Portuguese, Spanish (desired) and English.

Desired:

• Subject Matter Expertise in AI-powered customer engagement (Agentic workflows, RAG, LLMs), CCaaS, or Telecom (SIP, WebRTC).
• Experience as a strategic influencer, providing insights to internal product teams to shape global roadmaps.