Description
We are seeking a dedicated and experienced Shopping Centre Cleaning Supervisor to join our team at the Guildhall shopping centre, Exeter.
The successful candidate will be responsible for overseeing the daily cleaning operations within the shopping centre, ensuring the highest standards of cleanliness, hygiene, and presentation are consistently maintained in this busy, customer-facing environment.
This is a hands-on supervisory role requiring strong leadership, attention to detail, and the ability to manage both people and performance effectively.
Key responsibilities include:
- Working hands-on alongside the cleaning team while supervising cleaning operations
- Leading, motivating, and supporting cleaning operatives to ensure adherence to company standards and procedures
- Assisting the soft services manager and senior supervisor in coordinating cleaning schedules and allocating resources effectively
- Ensuring all areas of the shopping centre are cleaned in line with agreed specifications and within required timeframes
- Conducting regular quality inspections and completing audit documentation
- Delivering training and ongoing development to cleaning staff
- Addressing and resolving client or tenant complaints relating to cleanliness in a professional and timely manner
- Monitoring stock levels and assisting with ordering cleaning supplies and managing equipment inventory
- Ensuring compliance with Health & Safety procedures, COSHH regulations, and safe systems of work
A previous experience as a Cleaning Supervisor, ideally within a shopping centre or high-footfall public environment, is required. Strong knowledge of cleaning procedures, techniques, and industry best practice is also essential.