Senior Director, Service Supply Planning

We are seeking an experienced Senior Director of Service Supply Planning to lead our Service OPS team in high-tech innovation. This senior role combines global supply chain management with service and aftermarket parts planning. As a key collaborator with senior leadership, you will promote service operations excellence throughout a global network, ensuring our organization fulfills customer demands accurately and flexibly.

Responsibilities:

• Coordinate the global Service Operations S&OP process, synchronizing repair lifecycles, failure rates, and customer requirements with manufacturing and supply chain strategies.
• Champion organizational development and capability building, scaling a resilient planning team that supports our rapid growth and evolving service model.
• Work closely with Demand Planning, Sales Operations, and Revenue Supply Planning to align finished goods and aftermarket service requirements, balancing long-term capacity with immediate service needs.
• Serve as the primary cross-functional bridge, uniting Field Service, Logistics, Repair OPS, Business Operations, Finance, and external partners to drive unified business outcomes.
• Develop and track important metrics such as supplier forecast accuracy, allocation fill rate, timely supply, capacity utilization, inventory turns, and their direct impact on revenue and customer happiness.
• Lead the way in developing and implementing proactive supply risk frameworks, navigating global trade policies, export regulations, and supply resilience in a volatile world.
• Architect, automate, and continuously improve service supply planning infrastructure, ensuring scalable, agile responses to new product introductions, EOL transitions, and global expansion.
• Direct global deployment and optimization of spare parts inventory, maintaining continuity across the product lifecycle and improving asset utilization.
• Expand and manage relationships with contract manufacturers, cross-functional teams, and repair hubs to ensure world-class reverse logistics and repair capacity.

Requirements:

• Over 18 years of advancing global supply chain and service planning leadership experience in complex, high-technology, and fast-moving settings, demonstrating success in semiconductor, AI infrastructure, networking, or associated fields. 10+ years of management experience.
• Deep S&OP expertise: forecasting, capacity planning, supply allocation, and inventory optimization at scale, with demonstrated success in Fortune 500 or similarly complex organizations.
• Outstanding cross-functional leadership, encouraging a culture of collaboration, accountability, and professional growth across dispersed and multidisciplinary teams.
• Advanced analytical and financial skills, connecting supply chain performance to business impact and driving fact-based decision making.
• Strong business insight and technical proficiency in advanced planning systems (e.g., SAP IBP), analytics, and industry-standard methodologies (APICS, Lean Six Sigma).
• Bachelor’s degree or equivalent experience in supply chain, planning & business operations, or related field required; advanced degree (MS, MBA) preferred.

Benefits:

• Highly competitive salaries
• Comprehensive benefits package
• Equity eligibility