Description
Job Summary
Join Twilio as a Senior Presales Engineer on the Digital Sales Communications team. This role enables customers to build the future of communications. As a Senior Presales Engineer, you will deliver the Technical Win and best Product Fit to customers, leading technical pre-sales relationships, driving technical discovery, proposing technical architectures, demonstrating products, anticipating concerns, and offering creative solutions.
Responsibilities
- Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
- Lead the technical and product sale, recommending best-practice solutions and guiding customers on using Twilio's APIs.
- Establish yourself as a trusted advisor to customers by understanding their technical pains and designing innovative solutions.
- Build and present highly interactive, complex, and engaging customer product demonstrations.
- Identify and solve problems for customers and within the organization.
- Contribute to the broader Twilio Solutions Engineering community through knowledge sharing and creating reusable presentations.
Qualifications
Required:
- 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer-facing experience.
- Excellent communicator and presenter able to gain audience confidence.
- Engaging storyteller able to communicate complex topics to multiple levels of audience.
- Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
- Previous software development experience or working knowledge in one or more of the following areas:
- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
Desired:
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
- Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
- Experience with sales methodologies.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
Approximately 10% travel is anticipated.
What We Offer
Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and more.
Compensation
Estimated pay ranges:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $109,760.00 - $137,200.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,840.00 - $144,800.00.
- Based in the San Francisco Bay area, California: $121,920.00 - $152,400.00.
This role may be eligible to participate in Twilio's equity plan and corporate bonus plan.