Senior Principal, Technical Program Management (Research & Development)

Twilio is looking for a Senior Principal Technical Program Manager to help direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate R&D's business impact. You'll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering & Product organizations.

Responsibilities:

• Orchestrate the technical strategy and multi-year roadmap for high-impact, cross-organizational technical programs that define the future of Twilio's platforms.
• Architect the end-to-end execution framework, including global sequencing logic, multi-tier governance, architectural integration patterns, and enterprise-grade operational success metrics.
• Orchestrate Cross-Portfolio Alignment: Own the master execution roadmap for complex, interdependent product suites.
• Partner deeply with lead engineers/architects to evaluate technical approaches, integration patterns, and operational risks.
• Define Systems of Accountability: Establish the organizational "operating system" for high-stakes programs.
• Anticipate Ecosystem-Wide Impacts: Proactively identify "hidden" technical requirements across the platform.
• Scale R&D Excellence: Design and institutionalize durable program frameworks and technical readiness standards.
• Force Multiplier & Mentor: Mentor to Principal TPMs and Engineering Leads.

Qualifications:

• 12+ years of experience leading massive-scale technical programs in a high-growth, distributed systems and software engineering domain.
• Strategic Technical Leadership: Proven ability to influence technical direction and architectural decisions at the VP/SVP level.
• Systemic Execution Expertise: Expert-level mastery in defining execution strategies for programs with hundreds of engineers.
• Executive Influence: Exceptional ability to frame highly technical challenges into strategic business narratives.
• Architectural Fluency: Deep technical depth in cloud-scale infrastructure, API-first design, and distributed systems.
• Operational Rigor: Demonstrated success in building and scaling operational readiness frameworks.
• Mastery of Ambiguity: A proven track record of bringing order to chaos.
• Bachelor's degree in Computer Science, Engineering, a related field or equivalent practical experience.

Location: Remote - US

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

Compensation:

• Estimated pay ranges: $188,240.00 - $235,000.00 (Colorado, Hawaii, Minnesota, Vermont)
• Estimated pay ranges: $199,280.00 - $249,100.00 (Washington D.C., Illinois, Maryland, Massachusetts, California)
• Estimated pay ranges: $221,360.00 - $276,700.00 (New York, New Jersey, Washington State, San Francisco Bay Area)