Integrations Support Specialist II

ZoomInfo is looking for an experienced, results-oriented Integration Support Specialist who excels in communication, presence, and confidence.

You will work with customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.

Responsibilities:

• Provide day-to-day support for the growing customer base, including incident management and workflow recommendations
• Triage and manage escalations to engineering teams for issues that can't be resolved
• Document best practices and useful information to enable customers through online support tools
• Serve as the voice of the customer, capturing and conveying customer feedback internally
• Learn third-party products and their integrations to educate and guide customers on usage and product adoption
• Identify renewal risks and up-sell opportunities, collaborating with internal teams to remediate issues

Requirements:

• Bachelor's degree preferred and/or 2-3 years of equivalent work experience in a SaaS organization
• Proven ability to multi-task and manage multiple priorities simultaneously
• Strong attention to detail and self-directed problem-solving skills
• Excellent customer service skills and ability to be empathetic, accurate, and responsive
• Strong sense of urgency and ability to empower end-users to support themselves using online training resources
• Excellent organizational, written, and oral communication skills

Preferred Qualifications:

• Technical CRM, MAT, or Sales Acceleration platform experience
• Certification with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics
• Experience with SOQL (Salesforce) and troubleshooting Salesforce Managed Packages
• Familiarity with troubleshooting or interacting with APIs
• Prior experience using DataDog, Jira, and Snowflake

Benefits: ZoomInfo offers comprehensive benefits, holistic mind, body, and lifestyle programs, and a competitive salary range of $48,300-$75,900 USD.