Description
At Honda, we're looking for individuals with diverse backgrounds, experiences, and a strong work ethic to join our team. As a District Parts & Service Senior Specialist, you will be responsible for providing dealer consulting and support to improve the Service customer experience and maintain dealer profitability. You will work closely with Honda/Acura dealerships to identify gaps between AHM objectives and actual Dealer performance, and develop action plans to address these gaps. This is a challenging role that requires strong communication, analytical, business planning, and organizational skills. If you're passionate about the automotive industry and have a proven track record of success, we encourage you to apply.
Responsibilities:
- Provide dealer consulting and support to improve the Service customer experience and maintain dealer profitability
- Work closely with Honda/Acura dealerships to identify gaps between AHM objectives and actual Dealer performance
- Develop action plans to address gaps in areas such as Customer Satisfaction, Customer Convenience, Customer Treatment, Reduction of oil change service time, Honda/Acura Genuine Parts and Accessory sales, and dealership profitability
- Participate in Honda/Acura programs, policies, and procedures that develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty
- Support DPSM mentoring, Pilot Program(s) as assigned, and any other assigned areas of responsibility, tasks, or projects
Key Accountabilities:
- Achievement of assigned CS Convenience objectives
- Achievement of assigned CS Treatment objectives
- Achievement of oil change service time of <0 minutes, Honda I <5 minutes, Acura
- Achievement of assigned Fixed Right First Time objectives
- Achievement CPRO objective - 2.5% Increase
- Achievement of assigned Parts sales objectives
- Achievement of Accessory sales objectives
- Achievement of Dealer SNSC Training Certification objectives (H: 48%), (A: 76%)
Qualifications, Experience, & Skills:
- Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience
- Minimum 5 years of auto parts and service wholesale and/or retail experience. Automotive service, wholesale, and/or retail experience strongly preferred. Knowledge of OEM automotive warranty policies and procedures referred
- Understanding of financial statements and accounting concepts, Demonstrated sales ability
- Strong communication, analytical, business planning, and organizational skills. Highly developed customer relations skills
- Proficiency in MS Office applications (Word, Excel, and PowerPoint). Familiarity with using web-based software and smartphone applications. This position requires frequent travel and the possibility of relocation
What differentiates Honda and make us an employer of choice?
Total Rewards:
- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)
Career Growth:
- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development programs
Additional Offerings:
- Tuition Assistance & Student Loan Repayment
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs