Learning & Development Manager III

ZoomInfo is seeking a Learning & Development Manager III who is AI-forward, technically fluent, and energized by building efficient, scalable learning experiences that improve employee performance.

This is a high-impact individual contributor role focused on execution, optimization, and delivery across learning technology, onboarding, capability-building, and learning operations. Reporting to the Director, Learning & Development, this role will help bring L&D strategy to life through strong program execution, systems administration, facilitation, and continuous improvement.

Execution Execution in this role means translating priorities into action quickly and effectively. When a skill gap emerges, you help assess the need, coordinate the right stakeholders, and launch a solution in an efficient manner. When leaders need stronger employee capability, you help turn strategy into implementation through clear plans, strong follow-through, learner-centered design, and operational excellence.

Technology, AI & Learning Operations Support and optimize ZoomInfo’s learning technology ecosystem with an emphasis on efficiency, practicality, scalability, and AI-native solutions.

• Administer and optimize core learning platforms and tools, including Tangelo, LinkedIn Learning, and other AI-enabled learning technologies
• Partner with the Learning & Development team and key stakeholders to implement and improve AI-powered learning experiences such as chatbots, agents, adaptive learning flows, and workflow automations
• Serve as a key day-to-day resource for learning systems administration, including setup, configuration, assignment logic, learner support, troubleshooting, and reporting
• Help evaluate new learning technologies and AI use cases with a focus on practical application, adoption, and business value
• Identify opportunities to streamline learning operations through automation, improved workflows, and better system utilization
• Support integrations, configurations, testing, and enhancements across the learning technology stack

Analytics, Measurement & Continuous Improvement Use data to support learning effectiveness, inform decisions, and improve programs over time.

• Track and report on key learning metrics across onboarding, compliance, and capability-building initiatives
• Build and maintain dashboards and automated reporting that connect learning activity to learner engagement, completion, and selected business outcomes
• Monitor learner feedback and program performance data to identify opportunities for improvement
• Partner with stakeholders to share insights, highlight trends, and recommend practical enhancements
• Support a data-driven approach to learning by ensuring reporting is accurate, timely, and actionable

Capability Building & Program Execution Support capability development by translating business needs and L&D strategy into scalable, well-executed learning solutions.

• Partner with the Learning & Development team and business stakeholders to implement learning programs that address skill gaps and support employee performance
• Help design and launch scalable learning solutions across the employee lifecycle, including onboarding, role readiness, and development experiences
• Translate identified learning needs into structured programs, learning paths, resources, and reinforcement plans
• Coordinate pilots and program rollouts, track progress, and iterate based on feedback and results
• Contribute to a culture of continuous learning by helping embed knowledge-sharing and skill development embedded in the flow of work

Compliance & Learning Platform Administration Own the operational execution of required training and core learning processes.

• Assign, review, and manage mandatory compliance training for new hires and existing employees globally
• Track learner progress and follow up on overdue training through automation, reporting, and stakeholder coordination
• Maintain accurate training records and generate completion reports and dashboards for leadership and audit needs
• Upload and manage courses, enrollments, learner groups, and assignment rules within learning platforms
• Help ensure learning operations are consistent, efficient, and scalable across regions

Content Design, Delivery & Facilitation Design and facilitate effective learning experiences that are practical, engaging, and aligned to adult learning principles.

• Design learner-centered experiences using a mix of blended learning, microlearning, and AI-powered delivery
• Facilitate onboarding, skills training, and development sessions for new hires, peers, and individual contributors as needed
• Apply adult learning principles and instructional design best practices to create effective, usable learning experiences
• Support rapid prototyping of minimum-viable learning solutions and improve them based on feedback and observed impact

Stakeholder Partnership & Program Coordination Build strong working relationships that support smooth execution and program adoption.

• Partner with HR, business stakeholders, and cross-functional teams to coordinate learning initiatives and support adoption
• Communicate clearly with stakeholders on timelines, logistics, learner progress, and program updates
• Help manage end-to-end execution for learning rollouts, including scheduling, communications, materials, and follow-through
• Coordinate with vendors or external partners as needed to support delivery and operations
• Surface risks, bottlenecks, and improvement opportunities proactively

Required Qualifications

• 5+ years of experience in Learning & Development, learning operations, HR, enablement, or a related function
• Bachelor’s degree in Human Resources, Organizational Development, Education, Computer Science, Information Technology, or a related field
• Hands-on experience administering and optimizing LMS or digital learning platforms
• Experience building AI solutions that drive operational efficiency, people experience, and business outcomes.
• Strong knowledge of adult learning principles and instructional design methodologies
• Strong analytical skills with experience in KPI tracking, dashboard development, and data-informed decision-making
• Excellent project management, communication, and stakeholder coordination skills
• Proven ability to support onboarding, enablement, or capability-building programs in a fast-paced, global environment
• Ability to connect learning activity to employee performance and communicate impact clearly to stakeholders
• Comfortable working independently, managing multiple priorities, and moving quickly from concept to execution