Description
We're looking for a Forward Deployed Software Engineer to join our team. As a Forward Deployed Software Engineer, you'll work hands-on with some of Fin's most strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. You'll Shiite beyond implementation , helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments.
Your responsibilities will include:
- Driving adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations
- Embedding deeply with strategic customers to understand their business challenges and technical requirements, and providing the insight needed to achieve outstanding results with Fin
- Working hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion
- Collaborating closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback
- Contributing to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow
To succeed in this role, you'll need:
- A strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics
- Experience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineers
- An interest in AI/ML and the ability to quickly build a strong understanding of novel problems, capabilities, and architectures , including the trade-offs and limitations involved
- Strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Fin
- A strong coding background, with deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.)
- The ability to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes
- Proficiency in using and writing REST APIs to integrate systems effectively
- Strong communication skills, with the ability to comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed
In return, you'll get:
- A competitive salary and equity in a fast-growing start-up
- A well-treated bunch, with awesome benefits!
- A flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- A Cycle-to-Work Scheme for cyclists
- MacBooks are our standard, but we also offer Windows for certain roles when needed
If you're excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world-class Product, Engineering, and GTM teams, this role offers a rare opportunity to combine technical excellence with real customer impact.