Description
What's the opportunity?
This isn't a typical BDR role. You'll be joining the team behind Intercom's Customer Agent products, working across both new and existing customers. As a Business Development Representative, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation.
Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them realise the value of Intercom through creative and engaging prospecting. We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Intercom, to push themselves outside of their comfort zones to achieve goals they never thought possible.
In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.
As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!
What will I be doing?
- Pipeline Generation: Partner with Account Executives to build and prioritise highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.
- Customer Engagement Across the Funnel: Work with both new prospects and existing customers. You'll engage with customers at different stages, from first touch through to adoption and expansion, giving you a broader view of the sales cycle than most BDR roles offer.
- Multiple Sales Motions: You'll operate across both high velocity and more complex sales cycles. Some deals move fast and reward speed. Others involve multiple stakeholders and require patience, research, and coordination with Account Executives. You'll learn how to work both.
- Product Expertise: Build deep knowledge of Intercom's Customer Agent and Sales Agent products. You'll need to clearly articulate the problems these products solve and speak credibly with prospects about them.
- Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Customer Success to improve how we generate and convert pipeline for these products. Your proximity to customers means your feedback matters.
What skills do I need?
- Strong desire to build a career in Sales. You want to be in a closing role in the future and you see this as the path to get there.
- 1+ year of customer-facing work experience. Sales or SaaS experience is a plus.
- Comfortable working at pace. This is a high velocity motion, you need to be able to move quickly and prioritise well.
- Prospecting skills across cold calling, email, and social. You know how to engage people who aren't expecting to hear from you.
- Communication. You can articulate ideas clearly, adapt to different audiences, and you listen as well as you talk.
- Growth Mindset. You're self-aware, you seek feedback, and you treat every day as a chance to get better.
- Results Oriented. You don't settle. You're hungry to hit your numbers and raise the bar for yourself and the team.
- Curiosity about AI and how it's changing sales and customer service. You don't need to be technical, but you need to be interested.
Bonus skills & attributes
- Bachelor's Degree preferred
- Familiarity with these systems and tools: SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated