Description
Represent the institution in its telephone service, establishing an effective communication channel with our clients to provide first-contact solutions to their explicit and implicit needs, offering a personalized and specialized service with high quality standards to exceed client and business expectations.
Key Responsibilities:
- Meet the objectives of each key performance indicator for the business.
- Exceed client expectations by providing clear, effective, and respectful guidance to their needs with a high service attitude.
- Ensure high efficiency in executed processes with attention to detail, minimizing operational errors.
- Stay up-to-date on processes, services, and changes presented by the business and its access medium.
Qualifications:
- Internal Bachelor's degree (truncated or completed)
- Minimum 1 year of experience in a Call Centre (desirable)
- Experience in sales
- Proficiency in the following applications:
+ Excel + Word + PowerPoint + Institutional software (Emulation, Kroner, Web Operator, Softphone, management and support, CRM, Echamps, Hogan, Leap, Ecare, among others)
- Basic/Medium English
- 6/8 hour workday
- Proactive
- Teamwork
- Repetitive tasks
- Adaptation to change
At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, valuing diversity, advancing together, taking responsibility for our actions, using good judgment, doing what is right, and making things happen.