CCSS Representative Inbound

Join HSBC's International Wealth and Premier Banking team as a CCSS Representative Inbound. You'll handle customer contacts, provide excellent service, and resolve issues promptly.

Key responsibilities:

• Handle customer contacts in a polite and friendly manner
• Deliver on promises and meet customer expectations
• Offer value-added products and services based on customer needs analysis
• Provide excellent customer service and generate customer loyalty
• Maintain HSBC internal control standards and comply with Group compliance and Operational Risk requirements

Requirements:

• High school diploma or equivalent
• Proficient language skills
• Flexible working schedule
• Customer-centric and team-oriented mindset
• Ability to work in a fast-paced environment
• Proficiency with personal computers and basic software packages
• Excellent communication skills