Description
We are seeking a Product Concern Engineer to join our team. As a Product Concern Engineer, you will be responsible for leading the Concern Identification and Resolution processes for our vehicle lines and providing support to the FCSD Program Manager.
The Product Concern Engineer will analyze data from multiple sources to identify vehicle concerns that dealers cannot successfully repair. They will perform additional detailed analysis to define concerns, identify the scope of vehicles affected, make recommendations on elements required of a successful remedy, and support the Program Managers escalation of concerns to the Functional Stakeholders for resolution.
The PCE will support those resolution efforts by coordinating service trials, performing service readiness actions to define parts and/or software requirements, and authoring bulletins and messages for dealers.
Responsibilities
- Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes
- Facilitate Quicker Service Fix (QSF) process for assigned vehicle line(s)
- Develop supporting data and analysis to substantiate and define concerns
- Interface with Engineering activities to support global Concern Identification and Resolution efforts
- Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
- Support FCSD Program Manager with timely and accurate status updates in Concern Management Database
- Coordinate service trials to ensure feasibility of repair proposals from engineering
- Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets
- Review/monitor TSB/SSM/ISM articles generated by other activities
- Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
- Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications
- Support Escalated Handling Team requests and work with Engineering SMEs as required
- Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives
Qualifications
- Bachelor of Science degree in Automotive Technology, Engineering, or related discipline
- Automotive service technical background required
- Dealer employment experience desired (fixed operations)
- FCSD field experience desired
- Experience leveraging AI tools within analysis and problem-solving environments
- Strong verbal communication, technical writing and presentation skills are a must
- Capacity to effectively manage multiple tasks
- Must be able to thrive within a small support team environment and using outside support teams
- Must be able to adapt quickly to vehicle service requests for support
- Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
- Service part release process experience beneficial
- Understanding of serviced software development and deployment processes desired
- Same Posting Description for Internal and External Candidates
Even better, you may have...
- FCSD field experience desired
- Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is a range of salary grades 6-8 and ranges from $72,480 -162,120.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire.