Description
We are hiring an exceptional Staff/Principal level Product Designer to push the boundaries of product craft. Intercom is one of the most design-driven and AI-first technology companies. Our AI Agent, Fin, is the best performing, most widely adopted, and highest-grossing AI service agent on the market.
In a world where it's easier and easier to get software off the ground and to 75% built, it's the last 25% that really matters. We need deep craft specialists,people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.
This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft. If you have a deep passion for interaction design, product thinking, and pixel-perfect execution,and the leadership and autonomy to drive impact without waiting for direction,this is the role for you.
Must Have Experience
- Has shipped complex, high-quality software products.
- Designs for multiple surfaces,desktop, mobile, chat interfaces, AI-first and emerging experiences.
- Balances speed and detail,knows when to move fast and when to obsess over the last 1%.
- Thinks end-to-end,from big-picture systems thinking to the smallest interaction detail.
- Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code, etc.).
- Has taste. You know what great design looks and feels like, and you push to get there.
- Can tell a compelling story,articulating your decisions with clarity and conviction.
- Operates with agency, ownership, and autonomy,doesn't wait to be told what to do.
Day-to-Day Responsibilities
- Owning end-to-end design for high-impact product areas from concept to execution.
- Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
- Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
- Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
- Maintaining high standards of craft while balancing speed and execution.
- Contributing to design culture,mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.
What Success Looks Like
- You've raised the design bar. Your work is referenced as an example of exceptional craft and taste.
- You've shipped product with major business impact. The areas you own are visibly better because of you.
- You operate autonomously. You don't need direction,you see what needs to be done and do it.
- Engineers love working with you. Your designs are considered, clear, and easy to implement.
- Your peers trust your judgment. When you push for quality, people listen.