Adoption Strategist - Europe

We are looking for an Adoption Strategist to join our team in Europe. As an Adoption Strategist, you will work directly with corporate and midmarket customers to drive adoption of their core use case and help identify new ones.

Responsibilities:

• Drive strong adoption by building and delivering scalable implementation and enablement processes that educate customers on best practices and get them to time-to-value quickly on their core use case
• Develop deep product expertise across the entire ElevenLabs platform, with a focus on ElevenAgents and ElevenCreative
• Proactively audit customer agents' prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption
• Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities, and use those trends to develop data-driven adoption strategies and playbooks across the customer base in region
• Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars, based on opportunities or new product releases
• Engage with external implementation partners and internal teams to help unify adoption strategy across the customer journey
• Partner with leadership on high-impact initiatives that support the local GTM team and global results

Requirements:

• 6+ years in implementation, solutions consulting/engineering, technical account management, or similar at a technical SaaS or AI-native company
• Experience with voice AI, TTS, conversational AI, or developer-facing products
• A track record of building adoption-focused programs from the ground up
• Fluency in English is essential, fluency in a 2nd European language (French, Spanish, German, Polish) is desirable

Benefits:

• Innovative culture
• Growth paths
• Learning & development
• Social travel
• Annual company offsite
• Co-working

Growth Potential:

• Growth Roles - Regional Adoption Lead
• Other teams: Account Management or Forward Deployed Engineering - Strategist or Solutions Engineer