Consultant Specialist

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. As a Consultant Specialist, you will work closely with local business and IT teams on various projects and support items, coordinating among local business/IT and regional delivery teams.

Principal responsibilities:

• Work closely with local business and IT teams on various projects and support items, coordinate among local business/IT and regional delivery teams
• Provide support across the end-to-end delivery and run lifecycle, utilizing their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand
• End to end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey
• Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data
• Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality
• Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge
• Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team
• Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
• Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement
• Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc.

Requirements:

• Bachelor degree in Information Technology, Engineering or related fields
• More than 5 years’ technical skills and experience in software development using Java, Spring boot, MAVEN, Postman, IntelliJ, JAVA WEB system with UI technical skill React JS
• Experience in API development, has knowledge in HSBC API development standards
• Experience in managing significant risks and problem resolution
• Excellent communication and interpersonal skills; experience of working with diverse teams
• Proficiency in verbal and written English, especially proficient in email communication and reporting
• Strong customer focus and commitment to delivery; Excellent problem solving and User support skills
• Willing to travel per project and support need
• Flexibility to work on weekends or late hours
• Ability to multi-task in a fast-paced dynamic environment to deliver high quality results under tight schedule and high pressure
• Working in a team with different cultures