Description
FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in,helping Farmers build a winning team that delivers consistent and sustainable results.
The AIOps Engineer is a member of the centralized AIOps platform team responsible for designing, building, and operating a shared AIOps technology stack that supports IT Operations, SRE, and Infrastructure teams across the enterprise. This role partners closely with downstream operations teams to deliver actionable alerts, intelligent event correlation, and runbook automation, while ensuring the AIOps platform is scalable, reliable, and aligned to enterprise standards.
Responsibilities:
- Design, implement, and maintain a centralized AIOps platform that ingests observability and operational data from multiple sources (metrics, logs, traces, events, tickets).
- Build and maintain integrations with monitoring, ITSM, CI/CD, and cloud platforms.
- Ensure platform scalability, resiliency, and performance for enterprise-wide adoption.
- Maintain standardized data models, entity definitions, and service mappings to support correlation and root cause analysis.
- Actionable Alerting & Event Correlation
- Partner with operations teams to define alerting requirements that focus on actionability and business impact, not signal volume.
- Implement and tune event correlation capabilities to reduce alert noise and group related events across infrastructure and application layers.
- Leverage topology, dependency mapping, and contextual enrichment to produce meaningful alerts aligned to services and customer experience.
- Continuously evaluate alert effectiveness and adjust correlation logic based on operational feedback.
- Enable runbook automation workflows that support incident response, investigation, and recovery.
- Integrate alerts and correlated events with automated actions, enrichment steps, and remediation activities (with appropriate safeguards).
- Support standardized incident workflows by integrating AIOps outcomes into ITSM tools and collaboration platforms.
- Help operational teams transition manual responses into repeatable, automated runbooks over time.
- Act as a consultative partner to operations, SRE, and platform teams.
- Gather use cases, translate operational needs into AIOps solutions, and prioritize work within the centralized backlog.
- Enable self-service capabilities while maintaining governance and guardrails.
- Provide guidance, documentation, and best practices to ensure consistent adoption across teams.
- Monitor accuracy and effectiveness of AIOps features such as anomaly detection, correlation, and RCA.
- Incorporate feedback loops from incident outcomes and operator input.
- Ensure solutions align to enterprise standards for security, compliance, and AI governance.
- Contribute to platform roadmaps, technical standards, and long-term AIOps strategy