Platform Integrity Lead

Join the Sales team at Spotify and build relationships that help grow the business in existing markets and beyond. As Platform Integrity Lead, you will play a key role in protecting revenue, strengthening client relationships, and improving incident response across the Ads business.

Responsibilities

• Own and evolve the cross-functional incident management process for Spotify's Ads business
• Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing
• Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact
• Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle
• Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions
• Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates
• Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences
• Make informed escalation decisions based on incident severity and business impact
• Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams

Requirements

• 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment
• 3+ years of experience working with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, billing, and order management systems
• Experience building and improving operational processes in cross-functional, fast-moving environments
• Comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities
• Clear and confident communication skills
• Experience with incident management processes and tools such as Jira, CRM systems, or reporting platforms

Location and Benefits

• Flexible work location within the Eastern Standard time zone
• Salary range: $91,395.00 - $130,564.00 per year, plus equity
• Benefits include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave