Manager, Sales Development

We are seeking a Manager, Sales Development to lead our NAMER New Business SDR team, focusing on driving net-new customer acquisition across high-growth prospects.

As the Sales Development team is a critical pillar of our go-to-market strategy, you will lead a team operating at the intersection of a product-led growth (PLG) motion and outbound prospecting, empowering SDRs to activate strategic ICPs by mapping Twilio's platform value to high-priority, vertical-specific customer needs.

Responsibilities:

• Lead, coach, and develop a team of 8+ reps through regular 1:1 mentoring, tactical skill alignment, and localized training to elevate pipeline performance.
• Own regional team performance metrics (activity, conversion rates, and pipeline contribution), utilizing data analysis to continuously optimize outreach strategies and business outcomes.
• Empower reps to master all SDR skillsets, including prospecting, refining account targeting, tailoring messaging for different regional buyer personas, and applying use cases effectively.
• Collaborate cross-functionally with Sales and GTM leadership to establish tight feedback loops, streamline workflows, and build a consistent, high-quality pipeline generation machine.
• Drive optimized adoption of the SDR tech stack (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) to build out repeatable, efficient workflows.
• Hire, onboard, and scale future talent while proactively managing performance gaps and cultivating a highly motivated, high-accountability team culture.

Qualifications:

• 2+ years of Sales/SDR leadership in high-growth technology companies, with a proven track record of meeting or exceeding net-new logo pipeline targets.
• Demonstrated success in high-growth customer acquisition, with experience executing or coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions.
• Proven ability to activate strategic ICPs by coaching reps to map platform value to high-priority, vertical-specific customer needs.
• Skilled at championing and testing AI within SDR workflows to optimize prospecting, sequencing, and research.
• Expertise in steering signal-led, high-quality outbound strategies that blend highly tailored vertical messaging with structured activity KPIs to win target accounts.
• Strong understanding of the cloud communications/SaaS industry and the ability to leverage data to optimize qualification and messaging strategies.
• Proficiency with modern SDR tech stacks (e.g., SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) and a track record of driving tool adoption to streamline workflows.
• Excellent executive presence with a demonstrated ability to analyze performance data, coach reps 1:1, and influence stakeholders from ICs to the C-suite.

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

Compensation:

• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Minnesota or Vermont: $121,100 - $151,300
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $127,800 - $159,700
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $134,500 - $168,100