Application Support

Tony's Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes impact. With incredibly tasty chocolate, we lead by example, demonstrating that ethical practices and success can go hand in hand.

As our Application Support, you act as the first point of contact for all IT questions across Tony's global community, making this a highly visible and impactful role. You investigate, solve, and route IT tickets using Halo, ensuring everyone can work smoothly and effectively. You take ownership of the service desk by bringing structure, improving documentation, and helping Tony's move toward a more self-service way of working.

Responsibilities:

• Act as the first point of contact for all IT tickets, resolving issues directly or routing them effectively across support layers
• Manage and structure the ticket backlog in Halo, ensuring SLA adherence and clear communication
• Build and continuously improve documentation and the IT knowledge base to enable self-service
• Identify recurring issues and translate them into structural improvements and long-term solutions
• Collaborate with internal IT colleagues and external partners to improve service quality and user experience
• Explore and implement opportunities to use AI and smarter ways of working within the service desk

Requirements:

• Relevant experience in application or technical support (e.g. ERP, CRM or similar environments) and a basic technical foundation
• Strong communicator, a great listener, and naturally approachable and service-minded
• Structured way of working and enjoy problem-solving with clarity and ownership
• Genuine curiosity for IT applications and a strong motivation to keep learning and improving
• Comfortable working independently in a role without direct peers while staying connected across the organization
• Familiarity with ITSM principles and tooling (Halo is a plus) and solid documentation skills

Benefits:

• Opportunity to be part of something extraordinary and make real impact in the world
• Training programs, regular feedback cycles, coaching and a generous L&D budget
• Luxurious vege-lunch, company bonus, minimum of 28 holidays, inspirational team updates, unforgettable events and unlimited chocolate
• Salary between EUR 46-57k on a yearly basis, including holiday pay