Senior Customer Technical Program Manager - AI Datacenter

We are seeking a Senior Customer Program Manager to lead technical programs for NVIDIA's strategic partners, focusing on building AI infrastructure at scale. You will work with cloud service providers, hyperscalers, and their OEM/ODM partners to drive exceptional customer relationships.

Responsibilities:

• Define program schedules, deliverables, and milestones aligned with customer and partner requirements.
• Translate customer requirements into actionable plans across engineering, quality, logistics, and sales.
• Lead cross-functional teams, navigating critical issues and rallying global teams around shared objectives.
• Serve as NVIDIA's representative to customers, leading program kick-offs, technical deep dives, and status updates.
• Drive program execution from design to production deployment, ensuring timely delivery, quality, and customer acceptance.
• Champion post-deployment support, acting as a case manager for critical issues.
• Monitor factory production schedules, yields, and blockers, partnering with ODMs and contract manufacturers.
• Communicate program health, risks, and issues proactively to customers, internal partners, and leadership.

Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 8+ years of program or project management experience in the IT industry.
• Strong technical background in hardware and/or software engineering, with experience working with hyperscalers and OEM/ODMs on AI factory build-outs.
• Proven track record of leading complex, global programs from concept to deployment and production.
• Outstanding program management, communication, and organizational skills.
• Demonstrated ability to coordinate across global teams and navigate multi-cultural business environments.
• Excellent interpersonal skills, with a talent for distilling complex technical concepts for various audiences.

Preferred Qualifications:

• Track record of running end-to-end hardware and software product development and datacenter deployment.
• Prior experience with deploying accelerated computing platforms at scale.
• Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
• Proven expertise managing production schedules, optimizing line yields, and resolving complex field quality challenges.
• Demonstrated success in dynamic, high-growth environments with adaptability to ambiguity and rapid change.

NVIDIA offers equity and benefits to eligible employees.