Description
About Us
We're looking for a Customer Solutions Architect to help current customers gain the most value from their dbt Cloud deployment. As a Customer Solutions Architect, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops.
Responsibilities
- Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
- Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
- Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
- Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
- Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
- Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
- Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content
What You'll Need
- 2+ years of experience in a post-sales role, such as a technical account manager or CSE
- A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
- High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
- Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
- Desire to be part of a team, both as an active member of the Customer Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
- Openness to travel
What Will Make You Stand Out
- Bonus points for dbt certification, prior dbt experience will be very helpful in this role
- Basic python competency and advanced SQL knowledge
- Have experience with ancillary tools, managing data infrastructure, APIs, etc
Benefits
- Unlimited vacation time with a culture that actively encourages time off
- 401k plan with 3% guaranteed company contribution
- Comprehensive healthcare coverage
- Generous paid parental leave
- Flexible stipends for:
- Health & Wellness
- Home Office Setup
- Cell Phone & Internet
- Learning & Development
- Office Space
Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Labs total rewards during your interview process.
OTE Range (Select Locations)
$110,000-$140,000 USD