Director, Global Order-to-Cash Transformation

Job Description

We're looking for an operational leader to partner with engineering, finance, and accounting operational leaders to transform Anthropic's global order-to-cash (O2C) function.

Responsibilities

• Be a key contributor to the vision, roadmap, and execution of Anthropic's global order-to-cash transformation, spanning order management, provisioning, billing, invoicing, collections, and revenue recognition
• Assess the current state end-to-end, identify the structural constraints on scale, and sequence a prioritized program of work with clear milestones, owners, and measurable outcomes
• Build the operating metrics and reporting that make O2C performance legible to leadership , cycle times, error and rework rates, touchless transaction rates, revenue leakage, and cost to serve
• Serve as the senior operational voice in commercial and pricing workflows, translating what the business wants to sell into what we can actually transact, bill, and recognize

Process Design & Operational Excellence

• Design scalable, controlled processes from the ground up, applying structured process design and continuous improvement methodology rather than incremental patching
• Standardize and harmonize O2C processes globally across regions, entities, channels, and business models, eliminating the one-off exception handling that accumulates in high-growth environments
• Establish clear operating rhythms, escalation paths, and service levels across the quote-to-cash lifecycle, with documentation that holds up as the team and transaction volume grow
• Build the operational infrastructure that lets the function absorb order-of-magnitude growth without a proportional increase in headcount
• Build compliance monitoring into the systems, including SOX controls, themselves so that controls scale with volume rather than headcount

Systems, Automation & AI

• Help drive the O2C systems architecture and roadmap in partnership with O2C Leadership, Engineering, and GTM Systems, defining requirements, prioritizing investment, and holding the line on scalable solutions over point fixes
• Deploy AI and automation to drive real leverage across the function , automated exception handling and reconciliation, self-service reporting and anomaly detection, and continuous rather than sample-based control monitoring
• Lead global automation strategy and evaluation across billing, contracting, and ERP platforms, and drive the implementations and migrations that follow

Cross-Functional Leadership

• Drive alignment and results across Revenue Accounting, Deal Desk, GTM Systems, Sales Operations, Legal, Tax, Treasury, and Engineering, influencing outcomes without relying on direct authority
• Partner with high-performing operations teams, setting standards, developing talent, and scaling capacity through a mix of employees, contractors, and partners
• Communicate progress, trade-offs, risks, and decisions crisply to executive stakeholders, and surface issues early with a recommended path forward

Requirements

• 10+ years of progressive experience leading operational transformations within Revenue Operations, Billing Operations, or other finance operational teams at high-growth SaaS/technology companies, including experience leading cross-functionally
• Expert understanding of process design, cross-functional project management, and scaling systems , including using AI to drive automation, reporting, and compliance
• Project management certification (PMP) or Lean Six Sigma Black Belt
• Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products
• Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financials, Zuora)
• A proven track record leading large-scale strategic and automation initiatives end-to-end, from business case through implementation and adoption
• Experience building and developing operations teams
• Bachelor's degree in Accounting, Finance, Business, Engineering, or a related field