Program Manager, Vendor Operations

We're looking for a vendor operations program manager to join the GTM Excellence team within Reddit's GTM Strategy & Operations organization. In this role, you will ensure we run efficient ad review processes to reduce delays that can impact campaign launches and delivery. You will serve as a bridge between Sales, offshore vendor teams, and cross-functional partners (Ads Policy) to resolve time-sensitive escalations, remove friction, and create a seamless experience for advertisers and sellers.

Responsibilities:

• Oversee day-to-day vendor operations: Monitor KPIs, SLAs, quality metrics, and agent output to help ensure ad review work is executed consistently and efficiently.
• Manage vendor relationships: Serve as a primary point of contact for vendor partners, build strong working relationships, conduct regular business reviews, and address operational or performance issues as they arise.
• Own sales escalations: Act as an escalation point for time-sensitive, complex ad review issues affecting Sales and advertisers, and turn recurring themes into actionable insights that improve processes over time.
• Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review, and help ensure teams are working against well-defined standards.
• Translate policy into execution: Turn policy guidelines into clear enforcement checks, training, and workflow documentation for the Ad Review team.
• Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well.
• Drive efficiency at scale: Identify and implement practical improvements that increase efficiency, quality, and scale within vendor-supported ad review operations.
• Serve as a workflow subject matter expert: Support cross-functional teams by communicating partner needs and helping inform process, product, or tooling improvements.
• Partner cross-functionally: Meet regularly with Sales Managers and key cross-functional partners, including Ads Policy, Ads Product & Engineering, and Safety, to ensure the program is meeting current business needs and to gather and action feedback.
• Surface actionable insights: Share clear insights with leaders on trends, patterns, and areas for improvement across the ad review operation.

Required Qualifications:

• 5+ years of experience in an operations role, preferably in advertising, tech, social media, or a similarly fast-paced environment.
• Experience managing vendor operations teams that support ad review, sales or support functions.
• Process-oriented, with experience in standardizing and optimizing internal processes.
• Strong communication and negotiation skills, especially with senior stakeholders.
• Comfortable operating in a fast-paced and evolving work environment.
• Able to manage time efficiently and navigate ambiguity.
• Action-oriented and able to break down complex strategies into an actionable plan.
• Strong analytical and problem-solving skills.

Benefits:

• Group Personal Pension Scheme with Employer match.
• Private Medical and Dental Scheme.
• Income Replacement Programs.
• Family Planning Support.
• Gender-Affirming Care.
• Mental Health & Coaching Benefits.
• Bike to Work scheme.
• Flexible Vacation & Reddit Global Days Off.