Nightshift Supervisor

JOB TITLE: Nightshift Supervisor

LOCATION: St James Quarter, Edinburgh

SHIFT PATTERN: 4 on 4 off, 38.5 HOURS PER WEEK

PAT RATE: £13.09 per hour

On implementation, St James Quarter (SJQ) will be a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world-class 'W' hotel, 152 private apartments and a 4-star aparthotel.

As a Presentation Supervisor, you will be required to deliver the highest standards of cleanliness and hygiene throughout St James Quarter, internally and externally by ensuring that all areas are fully maintained and safe through a planned and reactive management operations programme.

Key responsibilities include:

• Supporting the Operations/Deputy Presentation Managers in the day-to-day operational management of the contract

• Leading and supporting the presentation team on site to ensure service is delivered to high standards and all colleagues display appropriate behaviours and add value to the service operation and guest experience throughout

• Ensuring high standards of housekeeping are achieved at all times, being flexible, able to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is constantly delivered in accordance with cleaning specification and to BICs Standards

• Managing and supporting the daily operational planning and delivery of service to achieve high standards

• Providing support to the business in service-related matters and promoting the ABM FS brand at all times

• Ensuring a focus from all colleagues in enhancing guest experience and considering and recommending improvement and innovative ways where our Presentation Team can impact this in a positive manner

• Reporting any non-conformance to Site Management

• Carrying out cleaning assignment responsibilities as designated by management/periodic task matrix including deep clean tasks

• Planning ahead, promoting a proactive approach, ensuring effective use of available resources

• Delivering excellent communication and motivation to site-based team including daily debrief so that an effective communication exists for team goals to be achieved

• Supervising the teams ensuring they are fully conversant with their roles and responsibilities, organising workload in partnership with shift supervisors to ensure fairness in the distribution of tasks

• Ensuring ABM/Site Health and Safety Policies and Procedures (including Centre Standards) are adhered to

• Assisting with the timely completion of accident and incident reporting via ABM reporting centre

• Being responsible and accountable for the safety and welfare of team members

• Conducting daily audits in conjunction with serving ADM to ensure Service Delivery adheres to ISO Standards and the outcome achieves and/or exceeds client requirements

• Maintaining and correct/safe usage (trained staff only) of all equipment and machinery on site ensuring any faults are reported in a timely manner, ensuring pre and post checking regime in place

• Ensuring duties as dictated on the periodic task matrix are completed ensuring all core duties are complete. Deploy tasks in a fair and considered manner

• Correct usage of cleaning chemicals in line with COSHH regulations, ensuring all materials are stored safely, monitoring and ordering of consumables and materials in line with minimum stock levels whilst always ensuring best value for money

• Performing appearance/ear-piece checks on team and arranging issue of radios at start of each shift

• Preparing an informative handover for the incoming Supervisor. This should include any important information discussed; tasks incomplete from previous shift, areas of focus, any issues, equipment, and machinery updates, confirm areas of enhanced cleaning programme, confirm any contractors and their intentions, confirm knowledge of peak times and invite a time for inspection and daily audit

• Undertaking any other reasonable duties as required to meet the needs of the business

Essential skills include:

• Good written and communication skills

• Ability to motivate others and inspire respect and confidence

• Well-organised with an attention to detail

• Cleaning experience

• Excellent communication and team-working skills

• Ability to work under own initiative with a proactive outlook

• Ability to work unsupervised and take responsibility