Jnr Stateroom Steward (Japanese Speaking)

Set a course for adventure with Princess Cruises! As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

The Jnr Stateroom Steward (Japanese Speaking) will be responsible for consistently exceeding Housekeeping specific targets and other key result areas, reducing friction points and avoiding negative surprises. They will also be accountable and take ownership of a consistent product delivery and correctly apply the Service Excellence philosophy.

Key Responsibilities:

• Consistently exceeds the Housekeeping specific targets and other key result areas reducing friction points and avoiding negative surprises.
• Embraces and utilizes Princess MedallionClass products, services and applications.
• Is accountable and takes ownership of a consistent product delivery and correctly applies the Service Excellence philosophy.
• Responsible for guest satisfaction and collaborates with other onboard teammates to provide an outstanding guest experience.
• Maintains the Company’s standard of housekeeping, sanitation and maintenance accordance to HESS protocols.
• Prepares and consistently maintains a clean and sanitized, welcoming, and personalized room experience for our officers in accordance to brand standards.
• Anticipates and takes ownership of our officer needs and requests. Takes ownership of maintenance issues and follows-up for timely resolution.
• Supports the Stateroom Stewards with various tasks such as linen/supplies delivery, stateroom cleaning and sanitization, transfer of dirty linen or trash from decks to the laundry/incinerator room, etc.
• Actively learns and is knowledgeable to answer questions on product, policy, demographic, itinerary, and port information.
• Responsibly uses consumable items, staterooms supplies, linen, and cleaning chemicals avoiding unnecessary waste.
• Maintains assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
• Embraces an inclusive and diverse culture, instills our Shared Purpose, Core Values and CRUISE service essentials.
• Shares best practices and efficiencies with the Rooms Division leadership team and colleagues.
• Embraces Company updates and strategies to deliver on our guest experience commitment.
• Confidently performs General Emergency Procedure’s and duties with a sense of urgency as directed by HESS.
• Follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous and sharps waste as indicated in the Stateroom Steward Training Manual.
• Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
• Complies with company expectations and standards, including HESS policies.
• Maintains current, accurate knowledge of public health standards and ensures their ship is in continuous compliance with all hotel related public health policies.
• Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.

Skills, Knowledge & Expertise:

• Full understanding of Public Health and Environmental requirements relating to public areas.
• Must have a complete command of the English language.
• Minimum 2 years of experience in a comparable hospitality establishment and servicing guest rooms.
• Good command of English Language, both spoken and written.
• Fluent Japanese language skills.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences,both for our guests and for one another.