Sr. Technical Support Engineer

As a Sr. Technical Support Engineer at Pinterest, you will work with Tier 1 clients across Pinterest products to define and build scalable partner solutions. You will be the evangelist of Pinterest's technology stack, both internationally and domestically.

Responsibilities:

• Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
• Become an expert in Pinterest's business products and how to best deploy them and troubleshoot them
• Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners
• Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
• Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction
• Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions
• Lead complex engineering projects end-to-end, partnering with Engineering on design and delivery
• Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
• Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
• Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work
• Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops

Requirements:

• 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
• Experience leading technical partner/client calls
• Experience integrating external APIs at scale using SDK's or writing custom client code
• Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
• Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
• Bachelor's degree in a relevant field or equivalent experience

Benefits:

• The position is eligible for equity
• Salary range: €79,337-€138,840 EUR