Support Specialist

As a Support Specialist in our Auckland team, your mission is to become an expert in Vista Group software, playing a key role in customer service and technical support.

This is a fast-paced role where you will prioritize multiple tasks, troubleshoot effectively, and provide excellent communication to internal and external stakeholders.

Responsibilities:

• Investigate, track, find solutions, and resolve support issues and questions
• Test solutions before deploying to production, understand program code and error logs, and log software bugs, in collaboration with clients, team members, vendors, and third parties around the world
• Install and configure Vista Group software remotely and onsite, as part of troubleshooting, resolving issues or onboarding, as needed
• Perform cross-regional and cross-departmental tasks and initiatives as assigned
• Become knowledgeable of Vista Group software and the cinema industry to effectively serve clients
• Upskill and train clients, team members, vendors, and third parties via various methods
• Build strong relationships with clients and team members
• Be available on rotation with a cell phone for urgent after-hours support issues
• Travel domestically and internationally on occasion

Requirements:

• Specific knowledge of SQL Server, Visual Basic, .NET, cloud technologies, and networking
• Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
• Proven ability to remain composed under pressure, use independent discretion and judgment to assess situations, and respond appropriately
• A commitment to excellent customer service and dedication to creating great outcomes and working relationships
• Proficient in Microsoft Office
• Current valid passport or able to obtain one promptly if required
• Undergraduate degree or certifications in related technical area would be preferred

Benefits:

• Excellent work/life balance including a 4 ½ day working week
• Hybrid working (home and office based split, requiring regular weekly attendance in the Auckland office)
• Medical and Life insurance
• Volunteer day, enhanced paid parental leave and wellness benefits
• Strong mentoring & career development focus
• Fun team events including the Vista Innovation Cup