eFX Client Services

We are seeking an eFX Client Services professional to join our Sales & Trading department. The successful candidate will be responsible for ensuring that our clients, both internal and external, have a world-class experience with HSBC's global markets digital products.

As an eFX Client Services professional, you will:

• Ensure clients have a seamless enablement experience on HSBC proprietary and non-proprietary systems
• Monitor and resolve daily client, sales, and trading issues related to various trading and research platforms
• Understand the technical connectivity requirements of HSBC's digital offerings and the impact on clients
• Understand the details of the back-to-front systems and infrastructure of HSBC
• Understand trading and electronic risk management capabilities
• Work in a high-paced, high-risk environment where you have a direct impact on client relationships and the revenue of the Global Markets franchise
• Own the communication between HSBC and clients at the time of enablement, throughout their relationship with HSBC, and during any incident management
• Support and continuously improve the client enablement process with an analytical and problem-solving approach
• Support all client activities relating to electronic pricing and risk management
• Act as a single point of contact globally for incidents, with seamless follow-the-sun handovers
• Handle production issues for Sales and Traders
• Route issues to the right owner and follow up to ensure closure
• Identify any inefficiencies in the current process or technology and drive change and improvement
• Provide demos to new clients across platforms
• Provide timely management information to stakeholders
• Monitor and analyse new client activity to improve client experience
• Liaise with internal teams for delivery of new features across platforms
• Support for all queries, providing end-to-end support on all trading and analytics platforms

You will need to have the following skills to succeed in this role:

• Foreign Exchange experience or working knowledge
• Knowledge of Investment Banking products (FX, Fixed Income, and Equities) and trading platforms
• Interest in providing superior levels of service to Institutional and Corporate clients
• Knowledge of API products
• Proactive engagement with clients, understanding they are in a fast-moving trading environment and require clear and timely communication
• Efficiently manage system outage events to ensure all impacted parties, both internal and external, are informed of issues, resolution steps, and likely resolution time
• Understand the sales process, and ensure static configuration is in place for test, customer integration, and production environments as required
• Excellent MS Office skills – Excel and PowerPoint
• Coding skills (preferred, not required) – VBA, SQL, Python, Java, C++, R
• Strong management information and presentation skills
• Ability to multitask effectively
• Ability to simplify complex tasks in easy formats and communicate in a simple manner
• Demonstrate product testing skills and come up with logical analysis and conclusions
• Experience in a scripting language would be an added advantage to help automate parts of a process