Legal Operations Manager

We are seeking a hands-on Legal Operations Manager to join the Legal & Compliance team at Gusto. In this role, you will own the systems, tools, and processes that enable our Legal & Compliance teams to build and scale and be at the forefront of driving AI solutions for the teams.

Responsibilities:

• Drive the Legal & Compliance team’s operational strategy, understand operational challenges, identify opportunities to improve systems and workflows
• Maintain and optimize a best-in-class AI-driven tech stack. Partner cross-functionally with AI and Contract Operations to identify technologies, negotiate with vendors, and drive implementation
• Partner closely with Finance and Legal leadership to manage budget, forecasting, accruals, and track spend
• Work closely with leadership to own planning cycles, OKRs, and data reporting and metrics
• Manage outside counsel relationships, including new engagements, billing guidelines, invoicing, and e-billing. Drive outside counsel management strategy with a focus on cost discipline and operational accountability
• Build and maintain knowledge management platforms and learning and development programs that keep the team current and operating effectively
• Run the day-to-day operations of the Legal & Compliance team, driving efficiencies that enable the team to perform its best work

Requirements:

• 5+ years of legal operations experience at a high-growth technology company
• Hands-on expertise with legal tooling selection, implementation, and day-to-day operation (CLM, e-billing, matter management, procurement systems)
• Experience implementing AI and technology within legal operations
• Hands-on experience with AI-assisted legal tools and a fluency (or path to fluency) in agentic/automated legal workflows
• Experience engaging and managing outside counsel, legal spend, budgeting, and program management
• Proven ability to build and maintain metrics and reporting frameworks, including operational KPIs
• Exceptional communication skills and the ability to influence stakeholders across Legal, Finance, IT, Security, and Procurement

Nice to Have:

• Legal Operations community involvement (CLOC, Legal Suite)
• Experience at a SaaS or otherwise high-velocity technology company
• Creative problem-solving skills and the confidence to take smart risks
• Energy, curiosity, and a drive to be part of something groundbreaking
• A team-first approach, with no job too big or too small

Salary: $133,000-$160,000 in San Francisco and $113,000-$139,000 in Denver