Field Service Engineer

This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products.

You will be responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products.

Key responsibilities include:

• Installing, converting, issuing resolution, repairing and/or de-installing vital gaming machines, signs, and gaming controllers.
• Coordinating all installations and visitation schedules in conjunction with the Department Head.
• Providing direct customer support for training, parts purchasing advice, and preventative maintenance programs.
• Liaising with customer representatives and management regarding product performance, service or installation scheduling, training, and operational issues.
• Leading service activities and service cases to ensure timely and successful resolution of customer concerns.

Requirements include:

• Electronics qualifications preferred.
• Industry-related experience preferred.
• Demonstrated problem-resolution skills and ability to learn.
• Successful completion of professional training courses or industry certification, if applicable.
• Understanding of all Microsoft Office Suite products.
• Excellent verbal and written communication and customer service skills.
• In-depth understanding of digital electronics.
• Familiarity with networking technologies and issue resolutions.

Personal attributes required include:

• Ability to collaborate and connect with all levels of management.
• Timely understanding and execution of instructions when assigned a task by a Department Head or designated individual overseeing installations.
• Building customer advocacy for Aristocrat products and service by delivering exemplary quality and performance as a leading supplier in the gaming industry.
• Willingness to travel on short notice, possibly for extended periods, and ability to fly within EMEA any day.
• Ability to maintain confidentiality of information regarding the company, product, and employee information.
• Following all lawful employer safety and health rules.