Account Manager

Job Summary

The Account Manager will help clients grow and realize the Flexport value proposition by deeply understanding the client's supply chain and partnering to find solutions.

Responsibilities

• Cultivate and grow relationships with key business stakeholders to empower clients and deepen the relationship with Flexport.
• Meet regularly with clients to monitor account health and find ways to improve their experience.
• Identify, develop, and close upsell, cross-sell, and renewal opportunities.
• Monitor client financial health and ensure consistent payment schedules.
• Lead client onboarding and create standard operating procedures.
• Guide implementation stages and timelines for new opportunities and clients.
• Monitor client metrics data and work with Global Operations teams to address escalations.
• Prepare and present quarterly strategy reviews with clients.
• Drive product adoption with client stakeholders.
• Review and document client success criteria.
• Continuously expand knowledge of supply chain processes.
• Use data to monitor the health of the book of business.

Requirements

• 2-4 years of experience in sales/account management or a client-facing role.
• Background in logistics, freight forwarding, or supply chain preferred.
• Client-centric with strong problem-solving skills.
• Hands-on, process-oriented, and structured thinking.
• Deeply curious and detail-oriented.
• Strong business acumen and proven track record of selling products.

Benefits

• Opportunity to contribute to a fast-growing company.
• 22 vacation days, paid permits and time off, and flexible holidays.
• Lunch compensation up to 12 euros/day.
• Health Insurance and Life insurance.
• Statutory pension contributions.
• Employee assistance program.
• Equity program.
• Parental leave benefit.

Salary

The base gross salary range for this position is €35,200-€48,400 EUR.