Description
As a Support Engineer at MHP, you will provide 2nd level support for Windows and Linux virtual desktop environments (VDI), including incident, request, problem, and change management. You will troubleshoot and resolve issues related to VMware Horizon virtual clients for end users, collaborate with 1st and 3rd level support teams to ensure timely issue resolution and service continuity, provision and configure new virtual desktops using SCCM and Azure-based software distribution infrastructure, perform release, patch and update management for virtual desktop environments, analyze system and application logs to identify, troubleshoot, and resolve technical issues, and support the stability, performance and availability of the VDI infrastructure and virtual clients.
You will have experience in operating and supporting virtual desktop environments (VMware/Broadcom/Omnissa Horizon View), a good understanding of VDI concepts, including provisioning, configuration, patching, linked/cloned desktops, master images, and Group Policies, experience with Windows LDAP Directory Services and Active Directory administration (user/group management, access control, and maintenance), hands-on experience with software distribution tools such as SCCM, including application deployment, installations, and updates, and the ability to troubleshoot and support virtual client infrastructure in enterprise environments.
You will be a flexible and willing individual with fluency in written and spoken English, and German is a plus. You will have a valid work permit and be available to start by arrangement, always on the 1st and 15th of the month. You will work full-time (40h) with 27 vacation days and have an employment contract of CIM, Unlimited.