Guest Services Usher Event Staff

We are seeking a Guest Services Usher to join our team at Talladega Superspeedway. As a member of our Usher Team, you will be responsible for bringing our guests an unforgettable racing experience. You will be one of the first people guests see when they get into the venue.

Responsibilities:

• Check your area before gates open to ensure everything is in order
• Greet and welcome each guest and thank them as they leave the event
• Have a strong understanding of the Talladega Superspeedway stadium layout to provide guests with directions to seating sections, restrooms, concession stands, novelty shops, and other facility services and amenities
• Serve as an information specialist and knowledgeable about each event to respond appropriately to guest comments, questions, and requests in a prompt, courteous, and professional manner
• Handle a variety of customer inquiries, including but not limited to seating/ticket issues
• Assist guests with the location of their seats
• Enforce Speedway policies and procedures
• Verify credentials to control access into restricted areas
• Look for opportunities to enhance the guest experience

Qualifications:

• Ability to review written and electronic materials (tickets) in both digital and physical format
• Friendly, enthusiastic, and personable
• Customer service experience preferred
• Strong communication skills
• Ability to memorize the layout of Talladega Superspeedway to answer guests' general questions
• Ability to work in a fast-paced and high-stress environment
• Ability to be on feet for extended periods of time (8-12 hours)
• Ability to work outside in variable seasonal weather conditions
• Ability to work with others and take direction
• Must follow dress code and have a clean, presentable appearance at all times

Dates/Hours Needed:

Usher Team positions are a seasonal/temporary event-based position. Main events run May and October with possible smaller events throughout the year. Shift length: 8-12 hours depending on specific event needs and event conditions.