Description
We're seeking a dynamic Senior Project Manager to join our Client Change Management team, part of Client Connectivity within Global Payment Systems. This role is ideal for someone who thrives at the intersection of technology and business, and is passionate about delivering seamless, innovative solutions for our diverse U.S. and global clients.
As a Senior Project Manager, you'll lead the full project life cycle for new products, services, and systems, collaborating with stakeholders across business and technology to continually enhance the client experience. This is a high-impact role, working on complex, cross-border projects with both internal and external stakeholders.
Key responsibilities include:
- Leading end-to-end delivery of client change initiatives, including planning, execution, risk management, and issue resolution
- Collaborating with business units and clients to gather requirements, define project scope, and set clear deliverables
- Developing and maintaining detailed project plans, timelines, and status reports, communicating progress to clients, internal stakeholders, and senior sponsors
- Conducting user training sessions and preparing supporting documentation to ensure successful adoption and ongoing client satisfaction
- Overseeing the setup and onboarding of new financial products and connectivity solutions for clients
Technical project management responsibilities include:
- Designing and executing system integration strategies, connecting new solutions with internal systems and third-party platforms
- Working with clients to test payment and receivables files in industry-accepted formats, coordinating globally as required
- Collaborating with IT, vendors, and business teams to troubleshoot and resolve technical integration issues
- Ensuring data integrity, security, and compliance throughout the technical implementation process, adhering to U.S. regulatory requirements
Collaboration and communication responsibilities include:
- Building and maintaining strong client relationships, acting as a trusted advisor
- Serving as a bridge between technical and non-technical teams, translating business needs into actionable technical requirements
- Providing regular updates to stakeholders, highlighting progress, risks, and mitigation strategies
- Championing a culture of inclusion, teamwork, accountability, and process improvement across global and U.S. teams
The ideal candidate will have proven experience in systems implementation and integration, preferably within the financial services sector. Strong project management skills with a track record of delivering projects on time and within scope are essential. Project management certification (e.g., PMP, Prince2, Agile) is advantageous but not required.
In addition to technical skills, the successful candidate will possess excellent communication, stakeholder management, and influencing abilities, including experience working with senior leaders. Analytical mindset with strong problem-solving and process optimization skills are also necessary.
Experience working in a multicultural, global environment is highly valued. Attention to detail, coupled with a strategic, big-picture perspective, is essential for success in this role.