Warranty Engineer

We made history and now we work to transform the future – for our customers, our communities and our families. This position involves monitoring, investigating, and resolving warranty issues related to Advanced Driver Assistance Systems such as adaptive cruise control, lane-keeping assist, automatic emergency braking, parking assist, and sensor-based safety features.

The ADAS Warranty Engineer is responsible for analysing warranty and connected vehicle data, identifying failure trends, and collaborating with cross-functional teams to determine root causes and implement corrective actions.

Key responsibilities include:

• Lead analysis on customer, dealer, and connected vehicle data for field failures
• Define, run, and analyse data from multiple sources to form meaningful, unified datasets
• Align Diagnostic Trouble Code (DTC) data with warranty claims to prioritise activities
• Create and present executive summaries to management
• Lead/support warranty investigations using problem-solving methodologies
• Support NTF (No Trouble Found) investigations to reduce waste and improve diagnostic accuracy
• Review and analyse test results and data to validate fixes to approve and monitor the effectiveness of Interim/Permanent Corrective Actions (ICA/PCA)
• Lead supplier engagement, facilitating support for warranty analysis and driving accountability through 8D workplans and JIRA tracking
• Collaborate with Feature Owners, Design Engineering, Quality, and Plant PVT teams to drive systemic corrective actions
• Manage warranty part return volumes and coordinate with internal and external teams to complete field investigations
• Assist in the creation of service messages, field service actions, and workshop manual updates based on data findings
• Provide Global Warranty Coverage (GWC) support, including defining acceptance factors, developing vehicle criteria, and dispositioning disputes