4PL Area Manager

The 4PL Area Manager represents Flexport at external 3PL/4PL partner sites, ensuring adherence to SLA standards, system requirements, and SOPs. This role involves operational execution, forecasting coordination, invoice approval, and developing the 4PL operating model.

Responsibilities

• Be Flexport's primary point of contact for assigned 3PL/4PL partners; travel to sites to inspect operations and hold partners accountable to SLAs across receiving, shipping, inventory accuracy, and packing quality
• Coach and support teams of 30–100 at partner facilities; enforce Flexport policies, SOPs, and compliance requirements and drive corrective action when needed
• Own performance reporting and serve as escalation point for operational issues and cross-functional troubleshooting
• Receive SNOP forecasts and own the process of sharing them with partners; confirm labor plans and capacity align to projected demand and surface risks before they impact merchant SLAs
• Ensure partners follow Flexport SOPs, use our WMS correctly, and maintain safety and loss prevention standards; capture learnings to evolve the 4PL operating model
• Review and approve 3PL/4PL invoices for accuracy and resolve discrepancies with partner teams
• Document and define how Flexport works with 4PL partners , processes, escalation paths, coverage models, and performance standards , and drive long-term network improvements

Requirements

• 2+ years managing a team of 5 or more in a fulfillment, warehouse, or 3PL environment
• Valid passport and willingness to travel to partner sites, including internationally
• Proven ability to hold external partners accountable without direct authority
• Strong communication skills
• Experience building structure and process in ambiguous, fast-paced environments
• Strong problem-solving, data analysis, and prioritization skills; proficiency in Google Sheets / Excel

Nice-to-Haves

• Experience with Warehouse Management Systems (WMS)
• 3PL/4PL vendor management or multi-site operations oversight
• Experience building SOPs or operational processes from scratch
• International logistics or supply chain experience

Travel and Availability

• Regular travel to partner sites, including international locations, is required
• 4PL partners operate 7 days a week; you need to be reachable outside standard business hours

Salary Range

The US base salary range for this position is $64,800-$89,100 USD.