Description
Intercom is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. You will engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle.
As a Solutions Engineer, you will lead technical discovery to identify and address our customers' needs. You will deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise. You will conduct impactful, value-based solution reviews and in-depth technical sessions.
You will design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities. You will serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues.
You will collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning. You will build trust with customers by approaching challenges with empathy and curiosity.
You will continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom. You will commit to customer success, ensuring lasting value and proactively addressing challenges.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.