Sales Operations Planning Manager

Join the team as Twilio's next Sales Operations Planning Manager.

We are seeking a Planning Manager to join the Strategic Operations pillar within Sales, Operations and Enablement. We are seeking a data-driven and strategically minded individual to lead our target-setting process and align customer segmentation to organisational objectives.

This role is less about managing schedules and more about defining our 'North Star', ensuring our goals are ambitious, data-driven, and achievable. This individual will help us establish 'best in class' practices for target setting and customer cohorting, drive recommendations for change, and execute those changes flawlessly through cross-functional collaboration.

Responsibilities:

• Strategic Target Setting: Lead the annual and semi-annual target-setting cycles. You will define top-down targets while collaborating with department heads to ensure bottom-up feasibility. You will develop unique target setting methodologies across segments of our business and drive development of targets for each.
• Customer Segmentation Strategy: Lead the development and maintenance of customer segmentation to identify growth opportunities by leveraging various segmentation models (e.g. firmographic, propensity to buy, etc).
• Lifecycle Management: Identify the 'tipping points' in the customer journey to help set targets that encourage customer movement from lower-value to higher-value segments.
• Cross-Functional Alignment: Work with Sales and Finance to ensure that targets and their underlying methodology will enable Twilio to achieve their broader strategic goals.
• Stakeholder Management: Present target proposals to senior leadership, providing data-backed narratives to gain buy-in.
• Continuous Optimisation: Refine the planning process to reduce 'planning lag' and improve the accuracy of our projections.

Qualifications:

• 6+ years of experience in sales operations or revenue operations for a CPaaS organisation.
• Have deep understanding of the key metrics/levers for a GTM organisation (productivity, capacity, top of funnel, pipeline, etc).
• Completed 2 rounds of annual planning within a GTM organisation.
• Strong analytical skills with proficiency in data manipulation and reporting tools.
• Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams.
• Strong project management and process mapping skills, with the ability to distill complex problems into actionable steps.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities.