Description
Thinking Machines Lab is seeking a Reception & Workplace Experience Coordinator to serve as the face of their San Francisco office and create an exceptional experience for every employee, guest, candidate, partner, and vendor.
This highly visible, hospitality-focused role involves managing the front desk and ensuring a warm, polished, and professional arrival experience. The ideal candidate comes from a hospitality, guest services, concierge, reception, or similar customer-facing environment and takes pride in delivering outstanding service.
Key responsibilities include:
- Serving as the primary point of contact for guests, candidates, vendors, and visitors
- Managing the reception area to ensure a professional and welcoming environment
- Coordinating visitor registration, access procedures, and badge management
- Maintaining a polished front-of-house environment, including reception, meeting rooms, and common areas
- Supporting candidate interview days and special visitor experiences
- Coordinating incoming and outgoing mail, packages, and deliveries
- Assisting with vendor coordination and workplace events
The role requires:
- 3+ years of experience in reception, hospitality, concierge services, guest experience, or office support
- Exceptional interpersonal and communication skills
- Professional, welcoming, and service-oriented presence
- Strong organisational skills and attention to detail
Preferred qualifications include:
- Experience in a technology company, startup, hotel, private club, or hospitality environment
- Experience coordinating workplace vendors or building services
- Event or meeting coordination experience
- Familiarity with visitor management systems and workplace tools
The expected annual salary range for this position is $75,000 - $95,000 USD. Benefits include generous health, dental, and vision benefits, unlimited PTO, paid parental leave, and relocation support as needed.