Technical Solutions Specialist- FTC

Job Overview

The Ad Technical Solutions team at xAI is seeking a Technical Solutions Specialist to join their team in Dublin. As a Technical Solutions Specialist, you will play a key role in unblocking revenue, improving processes, and enabling sales teams and advertisers to drive sustainable growth.

Responsibilities

• Deliver high-quality technical support to advertisers and internal sales stakeholders via internal systems
• Troubleshoot complex ad setup, tracking, and performance issues across X Ads products
• Collaborate with Engineering, Product, Sales, and Operations teams to resolve issues and drive initiatives
• Identify recurring issues and propose solutions, new tooling, and process improvements
• Create clear documentation, FAQs, and support content to scale the team's impact
• Monitor support metrics, campaign performance data, and trends to improve quality and efficiency
• Manage multiple initiatives and projects effectively, delivering measurable results against deadlines
• Relay technical campaign insights and performance data to Sales partners in a clear manner

Basic Qualifications

• Bachelor's degree or equivalent experience
• 4+ years of experience in technical support, solutions engineering, ad operations, or a similar client-facing technical role
• Strong analytical skills with proficiency in Excel, SQL, Terminal, and BigQuery
• Experience with online advertising tracking tools and website pixel/conversion tracking
• Previous experience in the advertising technology or social media ecosystem
• Experience working with Engineering, Sales, and Product teams on digital advertising products
• Demonstrated ability to manage multiple high-priority projects and stakeholders in a dynamic environment
• Excellent written and verbal communication skills
• Ability to work 5 days per week from the Dublin office