Description
We are hiring a Senior Executive IT Support Specialist II to provide white-glove technology support for EA's Executive Leadership. This role serves as a trusted technical partner to executives and executive assistants, delivering responsive, discreet support across endpoint technology, collaboration platforms, executive meeting spaces, and high-priority events.
This is a hands-on role for someone who combines strong technical expertise with sound judgment and a proactive service mindset. You will resolve complex issues, anticipate risks before they impact productivity, and partner with global and cross-functional teams to ensure a reliable and consistent executive technology experience.
Responsibilities:
- Deliver IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM) while communicating technical solutions to both technical and non-technical audiences.
- Support and prepare technology for executive meetings and high-visibility events, including Investor meetings, leadership forums, and Executive offsites, ensuring systems are tested, reliable, and ready for live execution.
- Take end-to-end ownership of executive technology issues, including triage, diagnosis, resolution, and communication, coordinating with specialized teams as needed while maintaining accountability through completion.
- Proactively identify risks and potential points of failure, taking action to prevent disruption to executive workflows and ensure a consistently reliable technology experience.
- Document processes, maintain accurate records in ServiceNow, and contribute to knowledge sharing and process improvements that enhance the overall executive support model.
- Partner with global peers, site IT, and cross-functional teams to deliver a consistent and seamless executive support experience across locations.
- Demonstrate strong troubleshooting and diagnostic skills across endpoint devices, operating systems, collaboration platforms, and enterprise technologies.
- Be comfortable operating in high-visibility, time-sensitive environments, exercising sound judgment and maintaining discretion when supporting senior leadership.
- Communicate clearly and effectively with a range of stakeholders, translating technical issues into actionable and understandable solutions.
- Be organized, detail-oriented, and able to manage multiple priorities with urgency and consistency.
What We're Looking For:
We are looking for someone who builds trusted partnerships with executives, assistants, and IT teams to deliver a seamless support experience, owning issues from intake through resolution. You combine strong technical expertise with a proactive service mindset that keeps leaders focused on their priorities, while staying calm under pressure, adapting quickly to changing needs, and exercising sound judgment in sensitive situations.