Business Support Executive

We are seeking a Business Support Executive to join our team at Manchester Airport. This role is part of the Get Set Progress scheme, a collaboration between Thomas Pocklington Trust (TPT) and RNIB to create new opportunities for blind and partially sighted people to find employment.

The successful applicant will be a key player in driving ABM's performance and shaping the service ABM offer. The role involves supporting varied contract activities including operations, recruitment & marketing, note taking, training, administrative tasks, and feedback.

Main Responsibilities:

• Recruitment/Marketing:
• Support the creation of a recruitment strategy to attract candidates with lived experience of disability and lower socio-economic backgrounds
• Screen resumes and identify the best candidates for the operational team to interview
• Coordinate interviews and conduct company assessments
• Attend job fairs and hiring events to share personal success stories and details of opportunities within the sector

• Training:
• Support the design of training for Assisted Travel delegates ensuring materials and delivery are inclusive and accessible
• Deliver training as appropriate and provide documentation of training provided
• Create and conduct certification for learners

• Administrative Tasks:
• Support with processing internal and external applications through the I.D. process
• Proactively communicate with internal and external applicants to ensure their references are completed within the SLA schedule
• Support with collating full 5-year credible history checks
• Develop and provide reports as required

• Feedback:
• Monitor passenger/client correspondence throughout the feedback lifecycle
• Support by liaising with the Operational Teams to assist in the early resolution and logging of feedback

• Operations:
• Participate in a variety of projects deemed appropriate by Management
• Support with identifying enhancements to the operational processes to drive continuous improvement

Requirements:

• Genuine Occupational Requirement that the successful applicant be a person who is blind or partially sighted, in line with The Equality Act 2010
• Ability to travel to the TPT Hub in London for development events throughout the course of the internship programme (costs covered by TPT)
• Right to Work in the UK for the duration of the Internship (sponsorship will not be provided)

Essential Personal Specifications:

• Motivation and passion for the AIFP
• Relationship-building skills
• Adaptability and ability to deal with last-minute changes
• Strong communication and influencing skills
• Training delivery skills
• Problem-solving and analytical skills
• Self-awareness and emotional intelligence
• Empathy and ability to consider the impact of choices on others

Benefits:

• 24/7 GP support
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app