Description
We are seeking a Team Lead of Key Account Management to own and grow some of our most strategic clients in LATAM. This is a growth role, not a maintenance role. You will be responsible for turning satisfied clients into long-term partners and finding new opportunities where others see a steady account.
You will work at the intersection of relationship management, commercial strategy, and product feedback. That means collaborating daily with technical, sales, legal, product, and operations teams to make sure clients don't just stay, they expand.
The ambition here is to grow revenue, deepen trust, and raise the bar for how Yuno shows up for its most important customers. We expect the same drive from you: always pushing for more, never settling for good enough when great is within reach.
This role also demands the kind of transparency that builds real partnerships. You will be the primary voice clients hear from Yuno , which means setting honest expectations, listening actively, and following through consistently.
At the same time, you will need to adapt fast. The payments landscape shifts constantly, and your ability to read the room, pivot your approach, and keep clients confident through change will be what sets you apart.
If you thrive on ownership, move fast, and know how to build trust at every level of a client organization , this role is for you.
Your Contribution Will Be:
- Serve as the primary point of contact for key accounts, building deep and lasting client relationships
- Drive revenue growth through upselling, cross-selling, and identifying new opportunities within existing accounts
- Monitor client health metrics and address risks or concerns proactively before they escalate
- Coordinate cross-functionally with Sales, Product, Operations, Legal, and Support to ensure seamless service delivery
- Translate client feedback into actionable insights for internal teams to improve products and processes
- Oversee account onboarding and ongoing performance, ensuring clients achieve their strategic objectives
- Prepare and deliver clear, compelling business reviews and strategic recommendations for client stakeholders
- Stay current on payment industry trends, regulations, and competitive dynamics to bring value beyond the contract