Senior Consultant Specialist

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Principal responsibilities:

• Lead the design, implementation, and enhancement of service monitoring systems to ensure services operate within agreed Service Level Objectives (SLOs) and enable rapid response to performance indicator breaches.
• Drive automation initiatives by identifying opportunities to replace manual tasks with software solutions, improving efficiency and reliability across systems.
• Perform in-depth system analysis, configuration management, and implement improvements to enhance system software performance, availability, scalability, and reliability.
• Oversee and approve deployment changes, ensuring adherence to best practices and minimizing change-related incidents that could impact the error budget.
• Collaborate with cross-functional teams, including software engineers, testers, and product managers, to ensure systems meet non-functional requirements such as performance, security, and availability.
• Develop and enforce best practices for incident management, root cause analysis, and post-mortem processes to improve system resilience.
• Mentor and guide junior SREs, fostering a culture of continuous learning and operational excellence.
• Maintain and expand system documentation, including runbooks, architecture diagrams, and operational procedures, ensuring critical knowledge is accessible to the team.
• Lead capacity planning and disaster recovery strategies to ensure system readiness for growth and unexpected events.
• Stay updated on industry trends and emerging technologies, driving innovation and improvements in reliability engineering practices.

Requirements:

• Minimum 10 years of experience in production support, SRE, or DevOps roles, with a proven track record of managing and improving large-scale, mission-critical systems.
• Advanced programming and scripting skills (e.g., Java, Python, Go, SQL, API development, backend systems).
• Extensive experience with containerization (Docker) and orchestration platforms (Kubernetes), including designing and managing large-scale deployments.
• Proficiency in monitoring and observability tools such as Splunk, CloudWatch, AppDynamics, Prometheus, or Grafana.
• Strong expertise in Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Ansible, with experience in managing cloud-based infrastructure (AWS, Azure, or GCP).
• Demonstrable experience in designing and implementing automation pipelines for CI/CD and operational tasks.
• Proven ability to lead cross-functional teams to resolve complex technical issues and drive system improvements.
• Strong understanding of security best practices, including vulnerability management and secure system design.
• Excellent written and verbal communication skills in both Mandarin and English, with the ability to communicate complex technical concepts to diverse audiences.
• Experience in mentoring and leading junior engineers, fostering a collaborative and high-performing team environment.
• Strong analytical and problem-solving skills, with a focus on delivering scalable and reliable solutions.