Description
Job Title: Supervisor, Liability Claims
We are seeking a highly experienced and skilled Supervisor, Liability Claims to join our team. As a Supervisor, you will be responsible for managing a team of claims specialists and ensuring that they are equipped to handle complex and high-value claims.
Key Responsibilities:
- Manage the day-to-day operations of your team, including scheduling, shift approvals, and team meetings
- Foster employee happiness by being a human leader, creating team connections, communicating direction and goals, and providing regular performance feedback
- Develop and refine a working knowledge of all workflows, and train and coach your team to ensure that these are followed to a high standard of quality and performance
- Think critically and constantly evaluate policies and procedures; find ways to increase efficiency and customer satisfaction
- Understand top user issues and other quality or customer insight data, and support your team in making data-supported recommendations to improve our product, policies, and procedures
- Serve as Point of Contact for urgent or other sensitive cases, spending time each week working on cases and other escalated issues to refine subject matter expertise
- Drive your team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals
- Understand how to balance and prioritise the above based on seasonality and the needs of customers, team and Airbnb
Requirements:
- Flexible to work in a rotational shift environment and adapt to changing shifts as required
- Min 8- 15 years or more experience of Insurance, claims and investigations experience
- Experience in leading, inspiring and motivating others to meet functional, team and individual’s development goals and metrics
- Experience in a leadership role working with customers, where safety and security of their properties has been put at risk
- Analytical and critical thinking skills; must be able to tell a story with data and metrics, as well as articulate wins, risks and challenges
- Maintaining high levels of confidentiality while performing investigations
- Works well in ambiguity and embraces the adventure!
- Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus
- Deep expertise in Insurance /Liability Claims
- Proficiency in English - both oral and written communication
- People Management skills
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range₹1,190,000-₹1,696,000 INR