Description
As a Relationship Manager, Commercial, you will be a key member of the team leading the growth of our existing business. We're building a world-class sales organization, and the road ahead is going to be very exciting.
At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
Your primary responsibility will be to build relationships with Intercom's small business customers, ensuring revenue growth and customer retention. You will work with current customers to understand their business pains and provide solutions based on our platform to alleviate them. You will develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals.
Key responsibilities include:
- Building relationships with Intercom's small business customers
- Working with current customers to understand their business pains and provide solutions
- Developing strategic territory plans
- Developing advanced knowledge of your customers' businesses and goals
- Collaborating with Marketing, Product, and Customer Success
- Tracking and reporting all key metrics related to customer growth, retention, and Intercom product usage growth
Requirements include:
- 2+ years managing a large book of business
- 1+ years selling SaaS products
- Experience managing procurement processes
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communication skills
- Comfortable and energized operating and problem-solving in a fast-moving organization
Benefits include:
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
OTE range for candidates within the Greater Chicago Area is $132,836-$170,745.